Claire Dickey

Information Security Professional @ UVM . claire@dickey.wiki

Hi, my name is Claire Dickey and I am capable of making a website.

Experience

Information Security/Identity Management Analyst

University of Vermont - ETS Information Security Office

  • Analyze report
  • Account managment
  • security

November 2021 - Present

Help Desk Coordinator

University of Vermont - ETS Client Services

  • Provided Tier 1 & 2 support for students, faculty, and staff
  • Coordinated helpdesk services (walk-in, email, and phone support)
  • Maintained ~92% positive customer feedback surveys for helpdesk over a 2 year period
  • Hired, trained, and supervised group of 12-20 student employees each semester
  • Managed and contributed documentation to IT Knowledge Base
  • Worked with other departments to research, support, and document new service rollouts

August 2016 - December 2021

Help Desk Technician

University of Vermont - Tech Team

  • Provided Tier 1 support to students, faculty, and staff
  • Worked with wide variety of users
  • Tailored communications to technical understanding of clients
  • Contributed to internal documentation of common processes
  • Helped train and supervise new student employees

October 2014 - August 2016

Education

University of Vermont

Bachelor of Science
Computer Science

GPA: 3.65

2013 - May 2019

Community College of Vermont

Courses taken:

  • CIS 1311 – Network Fundamentals
  • CIS 1312 – Routing & Switching Essentials
  • CIS 1313 – Scaling Networks

Skills

Technical Skills & Tools
  • Turns out a lot of things do not have FA icons

Professional Skills
  • Effective Communication
  • Adaptability
  • Multitasking
  • Self Motivating

Interests

Outside of my work in IT, I enjoy reading, cycling, drawing, painting, half-finishing one million craft projects, relaxing video games (like Stardew Valley), and occasionally going outside. I also like learning/reading/listening to podcasts about cool new things in tech.

I also have two very good dogs.